A virtual receptionist is a professional who does the job of a receptionist without physically being in the office. This is not a new concept. It’s been around for decades in the form of telephone operators, secretaries, and administrative assistants. They are also referred to as e-receptionists, virtual assistants, and virtual receptionists.
As virtual receptionist jobs continue to grow in popularity, they are becoming more common in the job market. With more people opting for virtual receptionist jobs, it helps with both saving money and time.
Skills Required for Virtual Receptionists
The most important thing you can do to prepare for a career in virtual receptionist services is to research the industry. Learn how virtual receptionist services work so you can land a job instead of being forced to look for another one.
Here are some of the skills you need to get a virtual receptionist job.
- Word Processing skill: The virtual assistant is almost never left out of the process of word processing which is a basic task. Data entry and typing are part of it.
- Quick Thinking: It is important to think and react quickly, especially when a client leaves a specific virtual assistant task and would not be around to answer any questions or clarify anything.
- Computer skills: Virtual receptionists usually work remotely or at home, so a computer is part of their daily work.
- Customer service skills: Virtual receptionists should be able to respond to customer requests and questions.
- Great organization skills: As a receptionist, you may have to plan your schedule based on your clients’ requirements.
- Interpersonal skills: Interacting with people from different backgrounds is an important part of being a virtual receptionist. To succeed at your job, you must manage relationships with your clients and employees.
- Good knowledge of the internet: You primarily communicate with your employer or their clients via email, thus It’s a good idea to have some technical knowledge and be comfortable navigating the internet.
- Software Skill: A virtual receptionist should be able to use task management tools and communication software.
What Does a Virtual Assistant Do?
A virtual assistant can work as a personal assistant, an administrative assistant, or even an executive assistant, depending on the client’s needs. Typical tasks for virtual assistants include:
- Scheduling and calendar management
- Provide clients with timely communications
- Document and file organization
- Collaborate with other departments in the company
- Organizing and monitoring emails
- Preparation of proposals or meeting materials as per employer requirements
- Prepare meeting materials or proposals as required by employers
- Sending out newsletters to clients
- Maintenance of customer lists and spreadsheets
- Directing calls and answering questions
- Taking care of billing and accounting
- Utilize management tools to accomplish tasks
- Answer web chats
- The writing and maintaining of records
- Organize virtual meetings
How Do You Become a Successful Virtual Assistant?
No matter your experience level, you may still have transferrable skills that can set you apart.
To help you become a virtual assistant without any experience, here are a few tips you should follow:
Find friends in your niche
Home-based work can sometimes become lonely. As long as you need support, you need someone that understands what you’re going through and who can give you advice or simply have a conversation with you from time to time.
Create a website and social media presence
It is a vital tool in establishing your business, as it showcases to potential clients what you can do.
As a remote worker, you will need to showcase your expertise in online communication. The best way to accomplish this is to create a website to demonstrate your skills and services.
Social media platforms are also essential to your business, but you do not need to use them all: focus on where your clients hang out and master one or two of them.
Focus on your offer
It is obvious that you can offer hundreds of services as a virtual assistant, including: Write an email, manage calendars, manage books, market, and utilize social media. Identify your strengths and focus on them. You have a lot to learn when you are just starting out, so there is no need to stretch yourself too thin.
Make your client happy
Customer satisfaction is your business’s most valuable asset. Whenever you find your first client, don’t let them down. Deliver the best service possible.
A happy client may recommend you to another business owner they know, and you don’t need many clients to make a full-time income as a virtual assistant!
Feedback is important, so don’t be afraid to ask for it. Don’t be afraid to ask your clients if there is anything you can improve on and consider their suggestions.
7 Ways To Find Free Online Work From Home Virtual Receptionist Jobs
Here are some ways for getting started with a virtual receptionist job, even if you have no previous experience.
FlexJobs has a list of virtual receptionist jobs that have been screened for legitimacy on their website. There are various job categories on the site, so you can locate employers seeking virtual receptionists more easily. Furthermore, the website offers a large number of jobs, and you can also choose the ones that fit your schedule, whether they are part-time or full-time job.
Fiverr is a good place for freshers to get experience when just starting out, but you won’t find any high-paying gigs on Fiverr.
You’ll be able to get a few beginner jobs if you take some time to create a great profile. The experience you gain can then be used to apply for much better-paying jobs on other platforms.
UpWork is an online job board for freelancers where you can post your services. There are many virtual assistants and virtual receptionists who offer their services via UpWork.
Depending on your type of service, you may charge a different rate for call handling, data entry, answering emails, scheduling, customer service, and so on.
If you’re looking for a virtual receptionist job, you will be pleased to know that Nexa has one! It’s a flexible telephony and IT solutions provider and has a wide variety of new and exciting job offers.
Nexa is one of the leading virtual receptionist jobs providers company. The company offers virtual receptionists to its clients on a 365/24/7 basis.
Gabbyville provides virtual receptionist services to clients from their offices. The company helps cut down administrative costs for small and large businesses. To be considered for a position at Gabbyville, you will need to send your resume to their e-mail address.
Freelancer.com is also a leading freelance job provider company. The company offers home-based jobs to receptionists who wish to work remotely. Depending on the company, the responsibilities and remuneration may be different. Here you’ll find short-term as well as long-term work from individuals and businesses seeking virtual receptionists.
Among other work at home opportunities, Guru offers a variety of virtual assistant jobs to those in search of work from home positions. There will be many people applying for the same job, so you’ll need to wait until your application is picked among many others. The site also allows you to advertise your need for a job and indicate your preferred rate of pay per hour while highlighting your skills.
Companies That Hire Virtual Assistants
According to the FlexJobs database, the companies below frequently hire for virtual assistant jobs:
- Beacon Hill Staff Group
- Cardinal Financial
- CSI Companies
- VaVa Virtual Assistants
- Profit Factory
- My BTLR
In addition to these companies, there are several others that hire virtual assistants.
You should consider job titles like a virtual assistant, virtual administrative assistant, administrative coordinator, personal assistant, executive assistant, and similar.
How Much Do Virtual Assistants Make?
As of recent data, the average hourly pay for a Virtual Receptionist in the United States is $13.84 an hour.
Depending on skills level, location, and years of experience, Virtual Receptionists can earn significantly different salaries.
Pros and Cons of Becoming a Virtual Receptionist
Starting a VA business has many benefits, such as:
- If you already have the skills and equipment to do the work, this is a quick and affordable way to do the job. The only thing you will need is a laptop or computer with a fast internet connection.
- It’s not necessary to have a college degree or license to get started.
- There is no hard and fast rule about how much time you must work.
It is very important to be aware of some of the cons of starting your own virtual assistant business before you actually get started:
- When you don’t know anyone who needs a virtual assistant, finding your first client can be difficult.
- Technology and trends in the industries or services you offer need to be kept up to date.
- There are cheaper VAs from overseas who can compete with you. The only way to overcome this is to offer a higher level of service and perhaps offer something more specialized that might require specific technical skills.
Generally, you will require a High School diploma and a home phone system to be considered for these jobs. In order to apply for these jobs, you will need to create a profile, which is most often free.
It is not difficult to obtain a virtual receptionist job online. Look at the skills you already possess, no matter if they have been used in a professional context. Next, apply for work, and you will soon be a virtual receptionist!